Digital Service Refund & Cancellation Policy
Netgains Network Solution Pvt. Ltd. is a service oriented business and due to nature of our business, we DO NOT offer any refunds or money back for any of our services once work has commenced.
Our effort is to try and offer you the best possible service in a timely manner and to your satisfaction. We strive to reach your goals as a partnership and connect your business with consumers in a straight forward and cost-effective way.
Netgains Network Solution Pvt. Ltd. DOES NOT guarantee a part or full refund for the cancellation of its services. If you change your mind after paying for a certain service, Netgains Network Solution Pvt. Ltd. will act only on the policy here within.
Netgains Network Solution Pvt. Ltd. will refund or cancel any services according to the following guidelines:
1. Netgains Network Solution Pvt. Ltd. will refund you in full if a project has not started within 7 days of making payment by our team. If we have setup the project in our project online management system and have assigned you account manager/team then there is zero refund policy.
2. In the event that incorrect information was provided by you before or after the beginning of the project, Netgains Network Solution Pvt. Ltd. will not refund partial amounts or full amounts in the case that a project has commenced and/or has been completed. (including the terms listed in #1 above)
3. If you don’t want Netgains Network Solution Pvt. Ltd. to start the project at all, you can ask for a full refund within 48 hours only of making payment.
This applies to all non-business days (For example, if you make a purchase on Friday, you must cancel by Sunday the latest to receive a refund.). If you contact Netgains Network Solution Pvt. Ltd. to cancel a project that has already begun, Netgains Network Solution Pvt. Ltd. will deduct proportionally and refund you accordingly.
4. If you are not satisfied with an incomplete portion of a project, you can get proportional refund for the remaining work/project based on fact finding of our company senior management team. This is only possibly when you have paid 100% of the service up front in advance, if you have not paid or demanding partially paid amounts against the part delivery of service as per milestones, there will be zero refund due to you.
5. If you sign up for a plan (monthly or annually maintenance plans only) and we feel that we can’t do the project for you at that moment or for any reason at all, then Netgains Network Solution Pvt. Ltd. will issue you a 100% refund within a maximum of 15 working days after notifying you.
6. If you sign up for a monthly or yearly service and request the service to be cancelled, (unless the cancellation policy is not already specified in your contract) you must notify Netgains Network Solution Pvt. Ltd. at least 1 month prior to the next billing period. Your account will no longer be re-billed starting 1 month following your notification. (if the cancellation policy is mentioned in your contact than that policy will supersede this policy or any other policy listed above)
7. If you services has been delivered to you, there is ZERO Refund or Cancellation policy
8. Netgains Network Solution Pvt. Ltd. does not offer any refunds for funds spent on Search Engines, CAD, Design (Creative work), Programming Jobs which are already initiated, and Project Management because the services already or partly delivered or any other miscellaneous charges which are non recoverable for Netgains Network Solution Pvt. Ltd. and refunding them causes any loss to our company Netgains Network Solution Pvt. Ltd.
8. Maintenance Contracts: Netgains Network Solution Pvt. Ltd. does not offer refunds on maintenance contracts signed in advance with us, including website, hosting, Search Engines, Marketing as we need to setup specific team for your project aside in advance and the expense of the human resource and its compensation is non-recoverable by Netgains Network Solution Pvt. Ltd. therefore refunding the monthly or annual maintenance contracts causes loss to our company Netgains Network Solution Pvt. Ltd. hence it is non refundable.
Please see the contact page if you have any questions regarding this policy.